Tea Coins Refund
Last Updated: June 2026
At Tea Coins, we take great pride in delivering premium-quality tea products crafted with care and purpose. Patron satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition.
Please read this policy carefully before making a purchase.
Patrons may cancel an order only before it has been processed or dispatched from our warehouse.
To request a cancellation, please contact us immediately at info@maachai.co or WhatsApp / Private Concierge: +91 9958427958.
If the order has already been dispatched, cancellation requests cannot be accepted.
Due to the consumable and perishable nature of tea products, Tea Coins generally does not accept returns of products once delivered.
However, returns or replacements may be approved under the following circumstances:
If you receive a damaged, defective, or incorrect product, email us at info@maachai.co within 48 hours of delivery and include your order number, product images, images of the shipping package, and a brief description of the issue.
Our team will review the request and respond within 3-5 business days.
If approved, Tea Coins may offer product replacement, store credit, or refund to the original payment method at our sole discretion based on the circumstances.
The following items are not eligible for return or refund:
Once a refund request is approved:
In the event of a payment failure where funds are deducted but the order is not confirmed, the amount is usually reversed automatically by the payment provider.
If the refund is not received within 7 business days, please contact our support team.
For recurring tea subscriptions, patrons may cancel future deliveries before the next billing cycle.
Charges already processed for shipped orders are non-refundable.
Bookings for Tea Coins tea experiences, estate visits, workshops, or tourism activities may be subject to separate cancellation terms disclosed at the time of booking.
Refund eligibility for such experiences will depend on the specific booking conditions.
Tea Coins shall not be responsible for delays, cancellations, or disruptions caused by events beyond our reasonable control, including but not limited to:
For refund, return, or cancellation assistance, please contact:
Tea Coins Private Concierge
Email: brew@maachai.co
Phone / WhatsApp: +91 9958427958
Website: www.maachai.co
At Tea Coins, every product is crafted with integrity, quality, and care. If something is not right, we are committed to resolving it fairly and promptly.
Every Sip Matters. Every Patron Matters.
